Privacy Policy

Man with Van Shoreditch Privacy Policy

This Privacy Policy explains how Man with Van Shoreditch collects, uses, stores, and protects personal data in connection with our man and van and removal services. It applies to all Man with Van Shoreditch customers and prospective customers in the Shoreditch area, as well as anyone who contacts us to enquire about our services.

We are committed to protecting your privacy and handling your personal data in a fair, transparent, and secure way in accordance with the UK General Data Protection Regulation and related data protection laws.

Who This Policy Applies To

This Privacy Policy applies to individuals who:

Contact Man with Van Shoreditch to request information or a quote for services.

Book our services or enter into a contract with us.

Receive communications from us relating to our services.

Visit our website or interact with our online forms or communication channels.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We only collect personal data that is necessary for us to provide and manage our services. The types of personal data we may collect include:

Identity and contact details such as name, address, pick-up and drop-off addresses, and any alternative contact details you choose to share.

Booking and service information such as dates and times of your move or transport job, service preferences, inventory details you provide, access information for properties, and any special instructions.

Communication data such as details of enquiries, emails, messages, and any feedback or complaints you choose to submit.

Billing and payment data such as payment confirmations or records of payments received. We do not store full payment card details; where payments are processed electronically, this is handled through third-party payment processors.

Technical data such as basic information generated when you visit our website, including device type, approximate location, and browsing behaviour, where this is collected by essential cookies or similar technologies.

How We Collect Your Personal Data

We collect personal data in a variety of ways, including:

Directly from you when you contact us by phone, online form, or other communication methods.

When you make a booking or request a quote.

When you communicate with us before, during, or after the provision of services.

Automatically when you visit our website, through essential and functional cookies or similar technologies that help us operate and improve our online services.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection law. The main legal bases we rely upon are:

Contract: where processing is necessary to enter into or perform a contract with you, for example to provide a quote, confirm your booking, carry out your move, issue invoices, and manage your account.

Legitimate interests: where processing is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes improving our services, managing our business operations, handling queries and complaints, and keeping basic records.

Legal obligation: where we must process certain data to comply with legal or regulatory requirements, such as accounting or tax obligations.

Consent: where you have given clear and specific consent for a particular purpose, such as receiving optional marketing communications. You can withdraw your consent at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide our services, including arranging and carrying out moves, transport, and related services you request.

To respond to enquiries and provide quotes.

To manage bookings, scheduling, and customer accounts.

To communicate with you about your booking, including confirmation messages, updates, and follow-up communications.

To process payments and maintain financial records.

To manage risk, handle disputes or complaints, and enforce our contractual terms.

To meet our legal and regulatory obligations.

To improve our services and understand how our website and communications are used.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary to provide our services or operate our business. These third parties act as data processors or independent controllers, depending on their role. Examples include:

IT and hosting providers who support our website, booking systems, and communication tools.

Payment service providers who process your payments securely on our behalf.

Professional advisers such as accountants or legal advisers where needed.

Regulatory or law enforcement authorities where we are legally required to do so.

We require data processors to handle your personal data securely, only in accordance with our instructions, and in compliance with applicable data protection laws. We do not sell your personal data.

International Data Transfers

Where your personal data is transferred outside the United Kingdom or European Economic Area by our service providers, we take steps to ensure that your data remains protected, including the use of appropriate safeguards such as standard contractual clauses or equivalent protections in line with data protection law.

Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general:

Booking and service records are kept for a period necessary to manage your contract, handle any queries or disputes, and meet tax and accounting obligations.

Communication records are kept for as long as needed to respond to your enquiry or to manage our relationship with you.

Where we rely on consent for marketing, we retain your contact details for that purpose until you withdraw your consent or we determine that they are no longer accurate or up to date.

When data is no longer required, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access: You can request confirmation of whether we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restrict processing: You can ask us to restrict the processing of your personal data in specific situations, such as where you contest its accuracy.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object: You can object to processing based on our legitimate interests, including any direct marketing, at any time.

Right to withdraw consent: Where we rely on consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include controlled access to systems, secure storage, and limiting personal data to what is necessary for each purpose. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information online.

Privacy Policy Scope and Updates

This Privacy Policy applies to all Man with Van Shoreditch customers and enquirers within the Shoreditch area and to the use of our website and related services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.